Project Experience

Helpdesk Automation

Authored a custom PowerShell module to interface with helpdesk software REST API and deployed using Git version control. Wrote scripts utilizing the module to implement helpdesk business logic on incoming requests and generate custom reporting for executive dashboards.

Citrix/Wyse Migration

Migrated two legacy XenApp 6/6.5 farms consisting of 30+ virtual machines hosting 20+ applications to a new XenApp 7.6 farm. Deployed a new Wyse Device Manager server to support the upgrade and/or replacement of 60+ Wyse terminals running user applications.

Office Network Infrastructure Redesign

Migrated from a flat network to 802.1Q VLANs using stacked switches for high availability. Implemented 802.1x authentication and the necessary public key infrastructure for end-points to increase network security and prevent unauthorized access.

SharePoint Implementation

Worked with multiple departments to develop an implementation and training plan for deploying SharePoint Server as a resource for collaboration and business intelligence. Successfully implemented and integrated with CRM software via SQL Server Reporting Services and Business Data Connectivity.

Windows Server Failover Cluster Implementation

Migrated all primary file (SMB), MSSQL, and IIS servers to Windows Failover Clusters utilizing virtual machines with shared storage. Increased redundancy in case of unplanned outages and allowed for hardware/software upgrades to occur with minimum service downtime.